Hampton Inn and Suites Springdale

I had requested an accessible room. When we got there, room was not accessible so they changed it over to one having 2 queens instead of a king. The only difference in our room and our friends' room was a handicap bar down the middle of the shower. I couldn't step into the tub and there were no bars to help me get on and off the toilet. It was definitely not a handicap accessible room as It was passed off to be. Very disappointing.

When we went to checkout, the gentleman behind the desk told my wife that we couldn’t checkout because all the taxes hadn’t been paid by booking, so was charged 25.20 so he would let us checkout, I think my wife did text booking but in about 5 minutes the manger texted my wife and we were refunded the 25.20 and was sorry for the mixup.

Breakfast was good, would’ve been more option to choose.

Breakfast was very good and the staff were so helpful! the outdoor pool was good size and not very busy so definitely a huge plus!!

I liked the overall comfort I felt and the amenities provided